Return & Refund Policy

All Williams-Abney Family Reunion 2026 merchandise is custom printed specifically for this event. Because each item is produced exclusively for our family, general returns are not accepted. Refunds are available under specific conditions, and we'll always make it right if something goes wrong on our end.

Questions?

Email williamsabneyfamily@gmail.com —

we respond within 48 hours.

Store - T-Shirts & Merchandise

Refund Eligibility

Order not yet printed or shipped?

Yes — full refund

Order already printed or shipped?

No — final sale

Defective or damaged item received?

Yes — replacement or refund

Wrong item/size received (our error)?

Yes — free replacement

Changed your mind, not yet made?

Yes — refund available

Changed your mind, already made/shipped?

No — non-refundable

The simple rule: if it hasn't been made or shipped yet, we can refund it. Once it has, it's final. This is tied to production status, not a calendar date.

Ordering & Production Timeline

Order by Saturday, July 18, 2026 to be ready for Mixer pickup, Reunion Day pickup, or shipping by August 1.

Orders after July 18, 2026 are automatically available only for Mixer pickup and Reunion Day pickup.

Orders after July 28, 2026 are automatically Ship to Me only and will reach the recipient after August 1, 2026.

How to Request a Refund

Email williamsabneyfamily@gmail.com with your order number and full name
Include a photo if defective, damaged, or wrong
The committee confirms whether your order has been printed/shipped
Not yet printed/shipped? Refunded to original payment method (processing fee non-refundable)
Already printed/shipped? Final sale — but we'll make it right if it was our error

Refund requests are email-only — not accepted via social media or phone.

A Few Other Things to Know

Processing fees (~$0.30/transaction) are never refundable
Shipping fees refunded only if not yet shipped
Gifted items — refund goes to the original purchaser
Duplicate orders — contact us immediately, before it prints
Unclaimed pickup orders held for [1 day] after the reunion

FAQs

Refund for changing my mind? Yes — if not yet printed or shipped.
Wrong size arrived? Our error = free replacement. Your error = refund only if not yet produced.
Item arrived damaged? Email a photo and order number — we'll make it right.
Can I swap for a different product? No — cancel for a refund (if eligible) and place a new order.